GOVERNMENT OF PUDUCHERRY
PORT DEPARTMENT

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GRIEVANCE REDRESSAL

Grievance Redressal/Mechanism:

Client/customers/general public can approach the Port Officer, Port Department located at Dumas Road during visiting hours between 11.00 a.m. and 12.00 noon on all working days. The Officer can also be contacted over phone number 0413-2337114.
Information and Facilitation Centre:

The Port users/general public can contact the Port Conservator for obtaining details with reference to the following details of :-
 
(i)    Services rendered.
(ii)   Schedule of Port Tariff.
(iii) Rules and norms for registration of boats.
(iv)  Port Entry/Clearance formalities.
(v)   Any other information/clarification.
 

Expectations from Client/Citizen:
 
(1)   Grievances, if any may --

       (a) be addressed properly giving sufficient details.

       (b) any supporting documents/evidences may also
             be attached for quicker disposal.

       (c) sufficient time may be allowed for taking
            necessary follow-up action.

       (d) any valid/worthwhile suggestions regarding
             the working as well as development of this
             Port is welcome.
 
(2)  To extend all co-operation in smooth conduct of
      Port Administration and Operation.